Returns and refunds

This policy covers orders placed on this website. Items bought through our Vinted listings are covered by Vinted’s own refund rules and Buyer Protection instead.

Changed your mind?

You can cancel your order and return it for a refund within 14 days of the day you receive it, for any reason. Tell us you want to cancel through our contact page within those 14 days, then send the item back within 14 days of telling us.

Please return the item in the same condition you received it. We may reduce your refund if the item has been handled more than you would need to check it, as you would in a shop.

You pay the cost of sending a change-of-mind return back to us. We recommend a tracked service.

Your refund

We refund the price of the item and the standard delivery cost you paid, to your original payment method. If you chose a more expensive delivery option, we refund the cost of standard delivery only. We aim to refund within 14 days of receiving the item back.

Faulty or not as described

Everything we sell is pre-owned, and we describe and photograph its condition, including any wear or marks. Wear that we described or photographed is not a fault. If your item arrives damaged, doesn’t match its description, or isn’t what you ordered, contact us within 30 days of delivery. We’ll arrange a refund and cover the return postage. This doesn’t affect your legal rights under the Consumer Rights Act 2015.

Prize draw entries

Prize draw entries are covered by the terms of each draw.